Frequently Asked Questions
How long until my order ships?
Every item is made to order, so please allow 2–7 business days for production, then 2–7 business days for shipping. Delays can happen during peak seasons or with carrier issues.
Can I personalize this mug?
This design comes exactly as shown, ready to ship without customization. If you'd like to add a name, date, or message, check out our Personalized collection.
Will my mug look exactly like the photo?
Yes — this is a ready-made design, so what you see is what you'll receive. Colors may vary slightly by screen.
Do you accept returns?
Yes, if your item arrives damaged, defective, misprinted, or incorrect. Contact us within 7 days of delivery with your order number, a description of the issue, and photos, and we'll make it right.
Are the mugs safe for daily use?
Yes — dishwasher-safe, microwave-safe, and lead/BPA-free.
Do you ship internationally?
Yes. International orders may be subject to customs fees or import taxes, which are the buyer's responsibility.